Returns & exchanges
Last updated December 2024
We want you to be completely satisfied with your purchase. Here's how returns work.
Return window
Return shipping*
Refund processing
Return policy
We accept returns within 14 days of delivery for most products. Items must be in their original, unopened condition with all packaging intact.
To initiate a return, contact us with your order number and reason for return. We'll provide a return shipping label and instructions.
Eligible for return
- Sealed products (booster boxes, ETBs, etc.)
- Accessories in original packaging
- Incorrect items received
- Damaged items (report within 48 hours)
- Raw singles in described condition
Not eligible
- Opened or unsealed products
- PSA/CGC graded cards (final sale)
- Grading service fees
- Digital products or gift cards
- Items damaged by customer
Graded cards are final sale
All PSA and CGC graded cards are final sale and cannot be returned. Review product photos and descriptions carefully before purchasing — contact us with questions before ordering.
How to return an item
Contact us
Email sales@houseofcardsnco.com.au with your order number and reason for return.
Receive return authorisation
We review your request and send a return shipping label if approved.
Ship your return
Pack items securely in original packaging and ship using the provided label.
Receive your refund
Once received and inspected, your refund is processed within 5–7 business days.
Damaged or incorrect items
If your order arrives damaged or you receive incorrect items, contact us within 48 hours of delivery with:
- Your order number
- Photos of the damage or incorrect item
- A description of the issue
We'll arrange a replacement or full refund including return shipping costs. All shipments are insured for your protection.