Privacy policy

Information we collect

We collect information you provide directly to us, including:

• Account information: Name, email, phone, and shipping address when you create an account or place an order.
• Payment information: Card details are processed by Shopify Payments and PayPal — never stored on our servers.
• Order information: Products purchased, grading submissions, order history, and communication preferences.
• Communication data: Information you provide when contacting us, including emails and support tickets.

How we use your information

• Process and fulfil your orders and grading submissions
• Send order confirmations, shipping updates, and grade notifications
• Respond to your comments, questions, and customer service requests
• Send marketing communications (with your consent)
• Improve our website, products, and services
• Detect and prevent fraud

Information sharing

We do not sell, trade, or rent your personal information. We may share information with:

• Service providers — shipping carriers, payment processors, email services.
• Grading companies — PSA and CGC receive the information needed to process your card submissions.
• Legal requirements — when required by law or to protect our rights.

Data security

• SSL encryption for all data transmission
• PCI-DSS compliant payment processing
• Regular security audits and updates
• Limited employee access to personal data
• Secure data storage with encryption at rest

Cookies and tracking

We use cookies and similar technologies to remember your preferences, understand site usage, improve your experience, and deliver relevant advertising. You can control cookies through your browser settings — disabling them may affect functionality.

Your rights

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Export your data

To exercise these rights, contact us at sales@houseofcardsnco.com.au.

Data retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order records are kept for 7 years for tax and legal purposes.

Children's privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to this policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.

Contact us

• Email: sales@houseofcardsnco.com.au
• Phone: +61 2 8201 3367
• Address: 111 Ramsay Street, Haberfield NSW 2045, Australia